FAQ

What should I do if there is a malfunction in the charging station?

If a charging station malfunction is found, it should be immediately stopped and the charging station management agency or customer service department should be contacted for repair. In case of emergency, you should call the emergency number to report to the police.

What if there is no current after starting charging?

Firstly, it is necessary to check if the charging gun is properly plugged in. If it is, you can try restarting the charging station or replacing the socket. If charging is still not possible, you can contact the charging station management agency or customer service department for assistance.

What should I do if the charging speed is too slow?

The charging speed is influenced by various factors, such as vehicle type, charging station model, charging voltage, etc. If the charging speed is too slow, you can try replacing the charging station or adjusting the charging method. You can also contact the charging station management agency or customer service department for assistance.

What to do if the network connection of the charging station is unstable?

An unstable network connection may cause the charging station to malfunction. You can try switching networks or restarting the charging station. If there are still issues, you can contact the charging station management agency or customer service department for assistance.

In short, when using charging stations, attention should be paid to safety, compliance with regulations, timely reporting and maintenance, keeping the charging station clean and tidy, and avoiding malfunctions and unexpected situations. At the same time, it is also important to understand the usage methods and common problems of charging stations, in order to solve problems in a timely manner and enjoy high-quality charging services.